Shipping policy

Shipping Policy

At KraftStories, we strive to provide the best service and timely delivery for our customers. We understand the importance of receiving your orders promptly and in excellent condition. This shipping policy outlines our procedures and timeframes for order processing and delivery to ensure a smooth and satisfactory experience for all our customers.

Order Processing

1. Order Placement:
    - Orders placed before 12 PM PST on weekdays will be processed and shipped on the same day.
    - Orders placed after 12 PM PST on weekdays, or on weekends and holidays, will be processed and shipped the next business day.

2. Order Confirmation:
    - Once your order is placed, you will receive an email confirmation detailing your order information.
    - Please review your order confirmation carefully. If there are any errors or changes needed, contact our customer service immediately to ensure timely corrections.

Shipping Timeframes

1. Standard Shipping:
    - Our standard shipping method delivers orders within 3-7 business days from the date of shipment.
    - Delivery times may vary based on your location, the shipping carrier, and any external factors such as weather conditions or carrier delays.

2. Expedited Shipping:
    - For faster delivery, we offer expedited shipping options at an additional cost.
    - Expedited shipping typically delivers orders within 1-3 business days.
    - Please select the expedited shipping option at checkout to use this service.

Shipping Costs

1. Standard Shipping:
    - Standard shipping is free for all orders

2. Expedited Shipping:
    - Expedited shipping costs are calculated based on the weight of the order and the destination. The exact cost will be displayed at checkout.

Shipping Carriers

We partner with reliable shipping carriers to ensure your orders are delivered promptly and securely. Our primary carriers include:

1. UPS
2. FedEx
3. USPS

The carrier selected for your order will depend on the shipping method chosen and the destination address.

Tracking Your Order

1. Tracking Information:
    - Once your order has shipped, you will receive an email with tracking information.
    - This email will include a tracking number and a link to the carrier’s website where you can monitor the status of your shipment.

2. Tracking Updates:
    - You can also track your order directly from your account on our website.
    - Log in to your account and navigate to the “Orders” section to view the tracking details.

International Shipping

1. Availability:
    - We currently ship to select international destinations. Please check our website for the list of countries we ship to.
    - International shipping costs and delivery times vary by destination and will be calculated at checkout.

2. Customs and Duties:
    - International orders may be subject to customs fees, import duties, and taxes which are not included in our shipping costs.
    - These charges are the responsibility of the recipient. Please contact your local customs office for more information on potential charges.

Delays and Issues

1. Shipping Delays:
    - While we strive to deliver orders within the stated timeframes, there may be occasional delays due to factors beyond our control.
    - If there is a significant delay in your order, we will notify you via email.

2. Damaged or Lost Orders:
    - If your order arrives damaged or is lost during transit, please contact our customer service immediately.
    - We will work with the shipping carrier to resolve the issue and ensure a replacement or refund is provided.

Customer Service

If you have any questions or concerns about your order or our shipping policy, please contact our customer service team:

- Email: info@kraftstories.com
- Phone: (650) 460-2411
- Hours: Monday to Friday, 9 AM - 5 PM PST

We appreciate your business and are committed to ensuring your satisfaction with every purchase. Thank you for choosing KraftStories for your needs.