Kits & delivery
🚚 Shipping & kit delivery
Kits, live plants, addresses, customs, and how we use guest info. Open a tab whenever you like.
USA & Canada Shipping
Shipping is free within the U.S. For Canada, we add a $20 shipping fee. Kits usually go out 5 to 7 business days before your workshop with everything you need in the box. Most sessions can host up to about 200 people.
International Shipping
We ship kits to many countries. They normally leave 10 to 14 business days before your date so they land on time. Checkout shows shipping for your destination. Same rough cap of about 200 guests per session.
When to send addresses
If kits are involved, we need a full address for every guest before we can ship. That usually matches the 10 to 14 day head start we suggest for kit workshops. Whoever is helping you book will tell you the real deadline for your date.
What the list should look like
Most teams send a basic spreadsheet. We share a template, but the idea is simple: full name, street, city, state or province, postal code, country, and phone or email if the carrier asks. If your company needs a different layout, just say so.
How we use your addresses
We use this info to mail kits and keep your event on track. We only hand it to carriers or our fulfillment partners when they need it to deliver. We do not sell it or use it for extra marketing on the side.
Customs and duties
Packages crossing borders can get duties, taxes, or a slow day in customs. The guest receiving the kit is usually on the hook unless we have agreed something different in writing. Plan a little extra time if your people are spread around the world.
Keeping live plants happy in the mail
For kits that include plants, we have already chosen varieties that handle shipping and packed them so they are protected on the way. We move those orders quickly so the plants are not in the box longer than they need to be. When your kit arrives, open it right away and let the plant breathe. If something looks off, reach out. Problems are rare, usually well under 1%, when the package is not left in extreme heat or cold at delivery. Rough weather on arrival day can stress even a healthy plant, so give it a little extra care and still contact us if it does not recover.
